Senior / Lead User Researcher

London, England, United Kingdom · Product Design expand job description ↓

Description

Bulb is an independent, technology-led green energy company with one mission: to make energy simpler, cheaper and greener. Our unique operating model provides affordable renewable energy to UK homes and businesses. And we’re the first and only UK energy supplier to achieve B Corp status.

We’re looking for a Senior or Lead User Researcher to work closely with our Design, Product, Engineering and Innovation teams. As the voice of our members you’ll deliver insight to help us create high-impact products, enabling millions of members to reduce their bills and lower their carbon emissions. A big challenge, with big results.

In this role you will:

  • Be the voice of the user in strategic and tactical discussions across the business, and a strong advocate for user research
  • Share the results of user research with senior stakeholders and project teams in compelling, engaging ways
  • Partner with Design, Product, Engineering and Innovation teams to identify business problems and opportunities
  • Lead your own research, confident you’re using the right methods and approach for every job
  • Research across multiple platforms in different ways, from web to mobile, physical products to digital
  • Know when and how to dive into the data yourself and when to collaborate with our team of data scientists, for robust qualitative insights backed up with quantitative analysis
  • Explore new ways of working – collaborating with, and mentoring less experienced members of the team

Requirements

At Bulb we want to hire people with the experience necessary to get going quickly, but who are also interested in learning new things and are comfortable working in a changing environment.

Relevant Experience

  • A solid academic background, with a masters qualification preferred
  • Extensive experience in a variety of qualitative design research methods and tools
  • Fluency in quantitative research methods and sharp analytical skills
  • Being comfortable with SQL, Excel and Python is a bonus. Or a genuine passion to learn – we run in-house training
  • High comfort level working in a self-directed environment and navigating ambiguity
  • Strong presentation and storytelling skills
  • Business savvy, with an ability to think strategically
  • Happy to help direct and inspire our design teams to get hands on with research of their own

Benefits

If that’s you, we offer some great benefits:

  • Be part of a growing technology startup and help shape the future of energy
  • Collaborative, flexible and friendly environment
  • Competitive salary, share options and bonus
  • 25 days holiday (excluding bank holidays)
  • 1 month sabbatical leave after your first year
  • Training budget, healthcare and a pension plan with employer contributions
  • Cycle to work scheme
  • Free breakfast on Fridays
Personal information
Your Profile
Application Details