Social Media Manager

London, England, United Kingdom · Marketing/Brand expand job description ↓


About Bulb

Bulb is the UK's fastest growing energy supplier, providing affordable renewable energy to homes and businesses across the UK. Founded in 2015, Bulb's mission is to help its members reduce their bills and their carbon impact.

We were named 2017 Start-Up of the Year and are included in LinkedIn’s 2018 list of the top 25 UK tech startups to work for. Bulb is a Living Wage Employer and a certified B Corp, working to demonstrate how business can be a force for good.

What you’ll do at Bulb

You’ll build, grow and manage Bulb’s online community. Working within our Growth team, you’ll lead our social strategy, creating, managing and evaluating our output across all our social channels. Using social channels and our community forum, you’ll actively engage our members, monitoring and encouraging self-service and discussion.

Your main responsibilities will include:

  • Managing Bulb’s social media channels – Facebook, Instagram, Twitter and LinkedIn
  • Leading on all social media content – from planning the approach to seeing through delivery
  • Monitoring and evaluating results from social media campaigns, and consolidating these to improve strategy
  • Engaging regularly with members on the Bulb community forum, informing and delighting members
  • Exploring new ways for us to connect with our community e.g. hosting events, live Q&As etc
  • Measure the success of community-building activity to inform future initiatives


What we’re looking for

We’re looking for a creative, collaborative person to join our team. Specifically, we’re after someone with:

  • Proven experience managing and creating social media content for consumer-facing organisations
  • A great writer with the ability to translate complex language into accessible social content
  • Strong attention to detail and a good understanding of channel metrics, able to adapt strategies according to analysis
  • Proven community-builder able to nurture online communities for the benefit of a business or organisation

We’d like you to have:

  • 3-5 years+ of relevant agency or in-house experience
  • Proven credentials in growing and managing online communities across social and dedicated forums
  • Competence in working with social and online community metrics, analytics and scheduling software
  • Ability to convert wider marketing objectives into social media KPIs
  • Experience in writing engaging micro or long form copy for social media sites etc
  • Experience managing community engagement, customer insights, user feedback and surveys
  • Youtube experience and other video content output
  • Brand collaboration and influencer marketing experience
  • New or emerging social media channel/platform advocacy
  • A portfolio of work to share with us


If that’s you, we offer some great benefits:

  • Be part of a growing technology startup and help shape the future of energy
  • Collaborative, flexible and friendly environment
  • Competitive salary, share options and bonus
  • 25 days holiday (excluding bank holidays)
  • 1 month sabbatical leave after your first year
  • Training budget, healthcare and a pension plan with employer contributions
  • Cycle to work scheme
  • Free breakfast on Fridays
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